Event summary

The business value of consumer centric innovations

• In the last decade, a major focus of the retail banking industry has been expanding business through acquisition rather than organic growth.
• This trend has long lasting consequences for the creation of unique financial products that are valued by the customer, and has resulted in retail banks having very similar business and operational models.
• To avoid the threat of commoditisation and to optimise customer ROI, there is clearly a need to differentiate financial services and products through the design and delivery of consumer centric innovations that cannot be easily copied.
• Further opportunities to sustained competitive advantage lie in forging business partnerships to heighten innovation, devising new twists to traditional business models and understanding the opportunities and threats of disruptive innovators emerging in the market.
• FINNOVATION presents an inspiring hub for discussion, sharing best practice and learning on all areas of strategic innovation in financial services. From business as usual to business unusual.
  

Who should attend

This programme has been researched extensively and convened with the cooperation of senior executives responsible for innovation and new business development in retail finance services. The executives that will realise the greatest benefit through attendance are:

Senior vice presidents, vice presidents , directors and heads of

• Innovation
• New product & service development
• New business development
• Strategy & Planning
• Marketing